Best Auto Repair, Sacramento

CONTACT US

916-487-7801 | 1825 Fulton Ave #F Sacramento, CA 95825

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

IRC/Import Repair Center Offers Auto Repair Services You Can Count On!

AC Delco
AAA (American Automobile Association)
ASE (Automotive Service Excellence)
IDENTIFIX
World Pac
NAPA AutoCare Center
Automotive Serivce Councils of California
Star Smoge Certified Station
ATI
BG Products
BBB
Car Care Aware

TESTIMONIALS

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We've been customers for over 20 years and LOVE IRC! We recommend IRC to everyone who asks. No better shop in town!
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I couldn't ask for better people nor a better mechanic repair place.They are Epic all the way around.I was 400 plus miles and they still found time to answer my questions and refer me to the right people.
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This is absolutely the best auto service in Sacramento. I have been going there for 40 years, and have never been disappointed. I have referred all my family and friends, and they are as happy as I am.
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I was referred to IRC when I had an issue with my exhaust. From the moment I walked in I felt like I was in very good hands. Everyone was welcoming and Jim was very friendly and helpful. He showed me the problem and not only fixed it but improved the design. The cost was extremely reasonable by far and the repair did not take long at all. I will definitely recommend this shop to all I know!
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My dear Laurie and Jim,
I was driving around, doing my errands and noticing that just as Jim had said, there was considerably less noise when I was stopped because you'd already done some repair work, when I realized you hadn't charged me anything for that work! I think I'm getting so used to you taking such wonderful care of me that it somehow didn't register, and I don't know if I even said thank you. THANK YOU
Please consider adding the cost of the work you did today to the charges when I come in next week. I so appreciate your many kindnesses, but I also do not want you generous people to short yourselves. Of course I keep an eye on expenses, and I certainly appreciate it when you give me a bargain, but I also have a regular paycheck coming in now, and I very much want our transactions to be win-wins. Totally aside from the pleasure of your friendship, it's wonderful to be an IRC customer and know that I will be charged a fair price (when you remember to charge me at all), by a business that stands behind their work. I eventually found mechanics with similar ethics in Connecticut, but before I did, I dealt with two car repair businesses that were somewhat less than trustworthy. I'm ignorant about cars, so it took me a while to discover they were charging me high prices for poor work. I never take IRC for granted. Mom and my sisters and I have always been grateful for Jim Sr. and his wonderful staff, and now you two take such good care of me! I feel very blessed to be an IRC customer. Then, on top of all that, there is the delightful bonus that we've become friends. I'm so glad you're both in my life; I feel happy every time I come in to see you.
With great appreciation,
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Great and thorough service every time I take my car in. I do and would recommend IRC's services to anyone!