• IRC/Import Repair Center
  • IRC/Import Repair Center
  • IRC/Import Repair Center
  • IRC/Import Repair Center
  • IRC/Import Repair Center
     

CODE OF ETHICS

IRC/IMPORT REPAIR CENTER

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Associations

  • AC Delco
  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • World Pac
  • NAPA AutoCare Center
  • Automotive Serivce Councils of California
  • Star Smoge Certified Station
  • ATI
  • Car Care Aware