TESTIMONIALS

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You Don't Have to Take Our Word for It!

Here's what some of our satisfied customers have to say about IRC/Import Repair Center:

This is absolutely the best auto service in Sacramento. I have been going there for 40 years, and have never been disappointed. I have referred all my family and friends, and they are as happy as I am.

Ron R.


I was referred to IRC when I had an issue with my exhaust. From the moment I walked in I felt like I was in very good hands. Everyone was welcoming and Jim was very friendly and helpful. He showed me the problem and not only fixed it but improved the design. The cost was extremely reasonable by far and the repair did not take long at all. I will definitely recommend this shop to all I know!

Vincent


My dear Laurie and Jim,
I was driving around, doing my errands and noticing that just as Jim had said, there was considerably less noise when I was stopped because you'd already done some repair work, when I realized you hadn't charged me anything for that work! I think I'm getting so used to you taking such wonderful care of me that it somehow didn't register, and I don't know if I even said thank you. THANK YOU
Please consider adding the cost of the work you did today to the charges when I come in next week. I so appreciate your many kindnesses, but I also do not want you generous people to short yourselves. Of course I keep an eye on expenses, and I certainly appreciate it when you give me a bargain, but I also have a regular paycheck coming in now, and I very much want our transactions to be win-wins. Totally aside from the pleasure of your friendship, it's wonderful to be an IRC customer and know that I will be charged a fair price (when you remember to charge me at all), by a business that stands behind their work. I eventually found mechanics with similar ethics in Connecticut, but before I did, I dealt with two car repair businesses that were somewhat less than trustworthy. I'm ignorant about cars, so it took me a while to discover they were charging me high prices for poor work. I never take IRC for granted. Mom and my sisters and I have always been grateful for Jim Sr. and his wonderful staff, and now you two take such good care of me! I feel very blessed to be an IRC customer. Then, on top of all that, there is the delightful bonus that we've become friends. I'm so glad you're both in my life; I feel happy every time I come in to see you.
With great appreciation,

Luka


Great and thorough service every time I take my car in. I do and would recommend IRC's services to anyone!

K. Grisham


I have to give these guys the best rating because there are no suprises, you get honest answers, great service and very competitive prices. My first experience with IRC was after another shop suckered me to buy all these unneeded parts for my Nissan truck, none of which actually fixed the problem. I dropped off the truck with IRC and within 2 hours they had diagnosed the problem (an ignition switch) and gave me a detailed estimate over the phone. I told them to proceed and it was ready for me to pick up by noon. I have been going to them ever since for all my cars. They cost half as much as Maita Subaru for the required maintenance schedule. I have recommended to all my friends and all have continued to use them.

Pete K


Import Repair Center is a wonderful place!! My 1999 Honda CR-V failed its smog test a few weeks ago. I was referred to IRC for diagnoses of the problem. They called me promptly, explained the issues very clearly, and gave me competitive estimates (I actually called around to 3 places, and they were the most reasonable and seemed most knowledgeable). Ted was amazing, and the rest of the employees at this family-owned business were kind, courteous, and extremely competent. My car was repaired on time. They went above and beyond, and I am planning to return for a few more issues that weren't as pressing but need to be taken care of. (At 243,000, there are bound to be some issues.) I will be using IRC for my future needs and look forward to petting their adorable shop dog again!!

Melanie S


I have always been bothered about the ride comfort of my 2006 RAV 4. Each small crack on the pavement was magnified to the point that I would be cursing under my breath. I would always bring this issue up with Toyota dealer service departments whenever I would come in to get another complaint addressed. The other problems were addressed by the dealers but not the ride comfort (I was beginning to doubt whether I was just being overly sensitive to the cracks) until a mechanic from Toyota said that my rear shocks were leaking. Since I was trying to save money, I bought Bilstein shocks and shopped around for a mechanic. I looked at AAA-approved repair shops and after calling up a few places close to where I live, I decided to go with IRC because they gave me the best quote. I got my car back on the afternoon of the same day. Unfortunately, the ride slowly got more "jumpy'. Hold on, what's going on? I brought my car back to IRC and this time the front struts were "frozen" (like a frozen shoulder). Ted attended to my concerns and made arrangements to use the best parts. After getting the front struts replaced, my RAV 4 now rides like new. IRC saved me from a lot of headaches and unnecessary expense (man! I was ready to get another car). They honored the 10% discount given to AAA member customers like me. I now intend to keep my RAV4 for a long time.

John B


My Mom started going to IRC 30 years ago. She has since passed away, but my siblings and I still take our vehicles there. The service is excellent and the people are terrific. I've tried to become somewhat informed as to how my car works and how to take care of it, but I am still ignorant about so much of the maintenance. It is SO nice to come to IRC for regular maintenance, or whenever I have a problem, and know that they will give me accurate information about my car, do good work if work is needed, and give me the best price possible. My ratings for Import Repair Center:

L.R.


The great folks at IRC have made sure that I am never stranded by the side of the road for over 25 years. In addition to their outstanding workmanship and skill, they get an A+++ for courtesy, efficiency and integrity. IRC is absolutely the best!

Kathleen M


Customer for life! Thank you Jim and Laurie for such a wonderful experience. I was a little shaken from my accident where my entire wheel came completely off my vehicle. They really help me get everything squared away from the tow truck to car insurance and even the rental car. Everyone there was so polite and friendly and I feel so blessed that I found them. I an officially a customer for life.

Amy M


I started coming here when I was told elsewhere that my engine wasn't worth fixing and I wanted another opinion. Good thing I did! I really like this place! Import Repair Center worked on my RSX for that major repair a couple years ago and I'm glad they did! I come back for maintenance for my car. It's always done quickly, everyone is super friendly and accommodating, taking me to school in the morning when I need to drop my car off before. I like that you can request your appointment online, and they will call to confirm, that makes everything really easy. Their suggestions for you actually make a difference, quality!

Laura S


: This car repair shop gets an A+! Very friendly and honest service. I was recommended here by someone who has been coming here for over 20 years. They did major car repair on my car and I couldn't be more satisfied. I was glad to find somewhere in Sacramento that works on imports!

Rebecca C


Since 1995 I have been using this shop and I WILL NOT GO ELSEWHERE in Sacramento (I tried a couple of other local shops prior and was not satisfied. One changed my license plate frame to give them FREE advertising) I came to IRC due to a co-worker's recommendation and I haven't left. During 1984 -1995 I used to drive from Modesto and Sacramento to Chico to have my car serviced. I asked that agency about IRC and they gave it a thumbs UP for the Sacramento Area. Since '95 I have used this shop for ALL my family's HONDA cars since then: An Accord EX, and three Civics. So very seldom can one find an honest car repair center. I was lucky in Chico, CA. and found one again in Sacramento with IRC. I have read all the prior reviews back to 6/21/2012 and they mirror my experience over the past 19 years.

ML


Great people and great service! I've been taking all my cars here for 20-25 years.

Harry Criswell


These guys are great. Honest, Kind, and very personable! Definately recommend. You'll have a great experience. Gave me an honest inspection and gave me advice on what they would do (That wouldn't bring them any profit). Can't say enough about my experience with them. Look no further this is the place to go.

Nathan Stonestreet


I highly recommend Import Repair! I went there because they were listed on the website for places that dealt with BAR assistance and they were only about a mile from where I lived. Ted Heusuk helped me with my vehicle and he was always honest and upfront about what was wrong with my car, how much it was going to cost, and how long it would take to get the job done. I really appreciated the honesty and the frankness especially as someone who is unfamiliar with vehicle repair. Laurie was always extremely willing to give me a ride home so I didn't have walk home. IRC was very friendly and helpful, I plan on going back for my car needs. Thank you guys so much!

Jaclyn Matz-Elliott


Associations

  • AC Delco
  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • World Pac
  • NAPA AutoCare Center
  • Automotive Serivce Councils of California
  • Star Smoge Certified Station
  • ATI
  • Car Care Aware